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Popular articles
Using Google fonts in your theme
Creating and editing articles
Importing and exporting your theme
Organizing knowledge base content
Using tabs to organize content
Previewing theme changes locally
Articles by topic
Getting started
Design and styling
Creating content
A new approach to theming
Understanding our theming framework
Navigating the theme folder structure
Getting familiar with our pricing
Requesting additional services
Setting up Zendesk Guide
Importing and exporting your theme
Previewing theme changes locally
Configuring Guide settings
Understanding Guide roles and privileges
Changing the URL of your Help Center
The difference between standard and custom themes
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Setting up Zendesk Gather
Configuring Gather community settings
Creating and managing moderator groups
Supporting multiple languages
Adding translated text to templates
Adding translations to sections and categories
Customizing your theme
Using Google fonts in your theme
Branding your Help Center
Editing CSS and JavaScript
Editing and compiling styles using Sass
Using your own theme assets
Updating page templates
Understanding Guide templating
Rendering HTML using JavaScript
Customizing page templates with HTML and Curlybars
Using variables in CSS and HTML
Adding multiple templates to your theme
Changing page templates in Guide
Adding visually engaging elements to content
Drawing attention to information with call outs
Getting technical with code blocks
Adding figures and images to articles
Customizing list styles
Emphasizing points with block and pull-quotes
Organizing information in tables
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Enhancing content with interactive elements
Using tabs to organize content
Making content easy to find with toggles and accordions
Customizing CSAT
Understanding CSAT
Using CSAT
Displaying satisfaction ratings in the Help Center
Customizing your customer satisfaction survey
Working with satisfaction reasons
Enabling and customizing satisfaction reasons
Customizing the Web Widget
Using the Web Widget
Configuring Web Widget components
Adding the Web Widget to a website
Customizing the appearance of the Web Widget
Removing the Web Widget from your website
Setting up your knowledge base
Organizing knowledge base content
Moving and reordering sections and articles
Updating articles in bulk
Viewing and restoring archived articles
Using labels on your articles
Importing Google Docs as articles
Working with articles
Creating and editing articles
Using the article editor toolbar
Inserting images in articles
Inserting videos in articles
Inserting and editing links in articles
Promoting an article
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Managing Community topics
Adding discussion topics
Editing and deleting discussion topics
Reordering discussion topics
Creating user segments
Applying user segments to community content
Best practices for managing your community
Managing community posts
Managing community posts
Allowing agents to edit and delete posts
Customizing status icons for posts
Viewing community moderator activity
Analyzing community activity
Using the Knowledge Capture app
Creating articles with the app
Installing the app
Creating templates for the app
Searching and linking articles using the app
Flagging articles with the app
Opening the Knowledge Capture app
Setting up Answer Bot
Understanding how Answer Bot works
Understanding where you can use Answer Bot
Using Answer Bot with web forms
Using labels in Answer Bot triggers
Setting up Answer Bot triggers, views and workflows
Analyzing your Answer Bot activity
